Same day despatch up to 3pm. Live stock levels. Available online or through your dealer. Contact us for phone or email support.

All Retail sales payments are processed by PayPal

All online payments are currently processed off site by PayPal. This gives you two options to pay, either using your PayPal balance or to fund the purchase with your normal credt or debit card such as Visa, Mastercard etc but to use Paypal to handle the payment processing.

We have no access to your account details and no method with which to take any payments from your account without your authoristation via Paypal.

Paying using your PayPal Balance. Pay with your PayPal account, this can either be funded from your PayPal balance or using a card that you have already set up with PayPal.

Paying using your credit or debit card. You can also use your regular payment card without having a PayPal account, there is no need to register with them or give any more details than for any other type of online transaction. You will use your normal payment card and we simply use PayPal as the card processor. We handle none of your details, dont have access to card details and any refunds are handled by PayPal back to your card.We use a authoristation from PayPal which means that when you enter the details you are authorising the purchase, we then only hit "debit" when the order is packed and ready to ship. It is at this point that the transaction is debited from your account.

Telephone orders and payments

You can of course call us up on 0161 762 1105 and speak with our team prior to order or to complete an order. If you prefer to order on the phone, feel free to make a online account and add your items to the cart and then call us up. We will be able to locate your shopping cart and go from there.

We can also take payment over the telephone using your preffered payment method. No record is made of card details.

Live stock levels

Currency and Delivery Area:

All prices given on the Answer-RC.com website are given in GBP (British pounds Sterling)

Stock Availability:

Our online site gives live stock levels, if its in stock, its shown in stock, if its out of stock its shown out of stock. On many occasions, if we don't have stock you will find one of our stocking dealers may have it available. Feel free to contact us and we can check where stock has been supplied to and help you find the items you require.

On rare occasions it is possible that an item has been sold out but the order not yet fully processed or we discover a fault on the item required. In this case contact is made as soon as possible and a refund offered as well as estimated waiting time.

Shipping, postage, delivery etc.

All orders submitted before 3pm Monday - Friday are shipoped same day. Remember we can also deliver to your work address which makes life easier for you.

Shipping costs are altered as you go through checkout depending on weight and any special shipping methods required for the items in the cart. There are no nasty suprises at the end of checkout. We do resrve the right to alter shipping method based on our shipping experience and in most cases this offers you a cost saving and / or partial refund.

 We use mainly Royal Mail and UPS to ship. There are three options on the website:

Royal Mail 1st Class recorded. Available for Large Letter and Small Parcels. Orders below £40 have the option to ship without tracking at a lower cost. This is a 24-48h service from Royal Mail though not guaranteed we find it highly effective and reliable. We use it for almost all shipments of less than 1kg in weight and of lower value. Delivery days Monday - Saturday. Tracking will indicate that the shipment is posted and show confirmation of delivery. We also offer a untracked 1st class 

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Royal Mail 2nd Class recorded. Available for Large Letter and Small Parcels. Orders below £40 have the option to ship without tracking at a lower cost.  This is a 48-72h service from Royal Mail though not guaranteed we find it highly effective and reliable. Used primarily on relatively bulky lower value orders as 2kg can be shipped economically. Delivery days Monday - Saturday. Tracking will indicate that the shipment is posted and show confirmation of delivery.

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 Royal Mail International. Available for Large Letter (less than 25mm height) and small parcels below a certain value. No tracking but very reliable airmail service.

  • Delivery to Europe in 3 to 5 working days
  • Delivery to the rest of the world in 5 to 7 working days


 Royal Mail International Tracked & Signed. Available for Large Letter (less than 25mm height) and small parcels. racked & Signed is a combination service offering full end-to-end tracking,signature on delivery and an online delivery confirmation. Some recieving countries postal services do not offer "Tracked & Signed" In this case we will elect a similar service at with either online tracking or delivery confirmation.

 
  • Delivery to Western Europe in 2 to 5 working days
  • Delivery to Eastern Europe in 3 to 5 working days
  • Delivery to the rest of the world in 4 to 7 working days


UPS - Courier Service. UPS are leaders in the world of logistics offering unparalleled service and tracking information. Guaranteed next working day services (Monday - Friday) within the UK or your money back. We also use UPS for many international orders due to reliable and fast service. Ideal for larger high value orders. Full tracking available showing it moving through the UK to your delivery destination and when it is "out for delivery." UPS now also have a range of Access Points which if you are not home to take delivery the parcel is taken to. These are often the local corner shop for which you will arrive to collect your pacel at a time suiting yourself.

For UPS international we norally use "UPS Standard" which offers full tracking and delivery within Europe typically in 3 days and 5 days worldwide. We can also offer UPS Express and Express Saver for one day delivery to most parts of the world. Please contact us for a shipping quote.

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Trade account payment methods

Currently, all trade payments are handled off line. If you have a trade acccount you are given alternative payment solutions at checkout.

Should you have any queeries dont hesistate to get in touch either via phone 0161 762 1105 or email sales@answer-rc.com

 


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